Crowne Plaza Changi Airport, an IHG Hotel

I would not describe this hotel as 5 star. While the rooms are quiet and relatively comfortable, they are appointed with standard amenities. No coffee machine. An empty refrigerator. Two satchels of instant coffee.

Room was nice, but for a layover of a few hours in the middle of the night, really terribly expensive.

I must say this was an incredible experience. I work for a luxury 6-star cruise line and was coming from my job with a lot of luggage. As I was leaving my room to check out, the General Manager Mr. Greg Gubiani (?) and his asst. Mr. Wong noticed I was struggling to get my luggage to the elevators. I was overwhelmed when they rushed to greet me, grabbed all my luggage, checked out for me and allowed me to eat a quick breakfast at the club lounge! They grabbed a luggage cart for me and gave me step by step instructions to reach my terminal for my flight. This was exceptional service! And from Senior Staff! After having over 15 years in the luxury cruise industry I have to say, many companies could take a page out of their book. Thank you to the entire team at Crowne Plaza Changi for all your service and special thanks to Mr. Greg Gubiani (it starts at the top), Mr. Wong, Mr. Suairi, Mr. Raymond and Dilpreet at check-in that assisted with baggage.

Perfect for a stop over - walk straight from arrivals into the hotel. There are plenty of places to eat in the airport and the hotel has a good Italian restaurant and room service. The room is very nicely designed and feels spacious with a desk, comfortable bed, seating area and very well appointed bathroom. The swimming pool area is relaxing and the changing rooms have a hairdryer. On check in I was offered a deal to keep the room until my flight the next day which made for a relaxing stay. The MRT is next to the hotel so it is very easy to also get ‘out and about’.

Every detail was perfect. Bed was so comfortable (hard), pillows great. Spotlessly clean. Staff are amazing. Allora Restaurant is great & fair prices. Colin managed to extend my booking another day after my flight arrived 20hrs late. Yes I had to pay but I got a great 12 hour sleep after a long haul flight from Europe. The corridors are cool since they are outside. The shower is great & is waterfall style. Swimming pool is not heated which is great in the warm air. Obviously all the palm trees in the pool are cool. Free towels by the pool. I just checked into a different hotel and it’s a million miles off the quality of this place.